We understand that sometimes things don’t go as planned. If you need to make a return, please read our return policy carefully.
Return Eligibility: To be eligible for a return, shoot the original unboxing video, No video or photos will be entertained after opening the box, your item must be unused, in the same condition that you received it, and in its original packaging.
Return Process:
- Contact our customer support at truetechyweb@gmail.com or call us at 9897644404 / 9068446004 to request a return.
- Our team will guide you through the return process and provide you with a Return Authorization Number (RAN).
- Securely package the item with the RAN clearly marked on the outside of the package.
- Ship the item to the address provided by our team.
Return Shipping Responsibility: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your item.
Restocking Fees: We do not charge restocking fees for eligible returns.
Refund Method: Once we receive and inspect your return, we will initiate the refund. Refunds will be issued to the original payment method or in the form of store credit, as per your preference.
Return Address:
True Techy Studio,
Modipuram, Meerut
Uttar Pradesh – 250110
Refund Policy:
Refund Timeframe: Refunds are typically processed within 7-14 business days after we receive your returned item. The exact time it takes for the refund to appear in your account may vary depending on your bank or credit card issuer.
Partial Refunds: In some cases, partial refunds may be issued. This includes situations where items are returned with missing parts, signs of use, or damage not due to our error.
Circumstances for Refund: Refunds are typically issued in the following circumstances:
- You received a damaged or defective item.
- The item is different from what you ordered.
Contact Information:
If you have any questions or need assistance, please don’t hesitate to reach out to our customer support:
- Email: truetechyweb@gmail.com
- Phone: +91 9897644404 / 9068446004
Our customer support is available during our business hours to provide prompt assistance.
Please make sure to replace “True Techy Returns” with the actual return address you use for your business. Additionally, consider regularly reviewing and updating your policies to reflect any changes or improvements in your business operations.